To comply with the nationwide lockdown, all of our staff are working remotely. Our Customer Service phone lines are closed, please email us at [email protected]


We are now safely delivering products to your door, following strict safety measures to minimize the threat of the coronavirus and to ensure the safety of our staff and you, our valued customers.

Categories

We can now sell all products during level 3

Safety measures

As per WHO and the South African Government guidelines, levi.co.za will be adopting the following safety measures.

- Our warehouse will be sanitised before staff return to work

- Temperatures will be checked before entering the premises

- Hand sanitisation stations available at all entry points & high traffic areas

- Face masks will be worn by all staff

- Social distancing to be practised at all workstations

Deliveries

- Contactless delivery, maintaining a social distance of 2 metres

- Drivers to wear masks & gloves

- Drivers to sanitise hands before & after delivery

- Orders will be placed on the ground & driver to step away

- No signature required

Payments:

We will only accept prepayment methods (credit/debit cards) for all orders.

No COD will be implemented until all restrictions have been lifted.



OTHER IMPORTANT INFORMATION



When will I receive my order?

During level 3 restrictions we are allowed to deliver all items as per government regulations. You will receive your order within 5 - 7 working days, however, please expect a slight delay as we start our operations post level 5 lockdown.

What happens if I ordered during level 5?

If your order has not been delivered yet, please contact our customer service team on [email protected]

I'm not yet back in the office, can I please change my delivery address?

It is not possible for you to amend your address on an order already on file. Please contact our Customer Service team at [email protected] providing the necessary information and we'll gladly update the details for you.

How do I track my order now?

All movement of your parcel is updated on your online account, simply log into your profile via the levi.co.za online account. Once logged in, go to My orders, where you will see the status of each item within your order and the estimated delivery date. In the event that the order is delayed, kindly contact our friendly Customer Service team on [email protected]

When will you collect my return?

We will be reviewing all returns that are still outstanding and we will arrange collection as soon as possible.

Can I collect my return at your warehouse?

Unfortunately, not.

Can I drop off my return at your warehouse?

Unfortunately, not.

How long will my refund take?

Our refund process takes between 2-3 working days to be completed and once completed will reflect into your bank account within 7-10 working days.

I no longer want my order. Can it be cancelled and refunded?

If your order has not been processed by our warehouse we are able to cancel your order and process your refund.

Kindly allow 7 – 10 working days for the funds to reflect in your bank account, depending on the bank you are using.

If your order has been handed over to our courier, please make contact with our Customer Service team. Our logistics team will cancel your delivery so that we can begin processing your refund.

In the event that delivery is attempted before the order is cancelled, please inform the driver that you are no longer willing to accept the order and you would like the delivery to be cancelled. Once the driver marks the order as rejected, the order will be returned back to our Cape Town warehouse and the refund will be sent through to our finance team for processing.

Kindly allow 7 – 10 working days for the funds to reflect in your bank account, depending on the bank you are using.

How do I contact customer service?

To comply with the nationwide lockdown, all our staff are working remotely. Our Customer Service phone lines are closed, please email us at [email protected]